The associate with whom I spoke last night was unable to help me because of the type of brewer I own. She talked to me for a few minutes about the issues and seemed to make a lot of notes. She told me that she would note my account and forward my issue on for a return call today. Much to my surprise someone called me back! Travis, the Keurig staff member, and I discussed my previous issues and what I had done to remedy those. After talking a few minutes, Travis offered to send me a new OfficePro brewer at no cost to me. He agreed that the brewer shouldn't be having the issues and noted that it was still covered under warranty. Because I still wasn't 100% sure what I wanted to do, I asked Travis if I could call him back after talking with the hubs. He provided me with his direct extension number for me to call at my convenience.
When I called back, Travis wasn't available. I was able to talk to Mike about getting a new OfficePro. Mike and I had a good time talking through the issues with the brewer, Keurig's exceptional customer service, etc. Mike let me know that my new brewer should arrive at my home within 5-7 business days. I was beyond pleased.
|LOVE my new Platinum brewer!|
When the issues started with the OfficePro, the hubs and I had talked in passing about getting a new brewer. I also knew that I wanted to get a brewer for my soon-to-be-newly-renovated office. When my colleagues and I move back into the renovated office, I will be in a small semi-private suite with my boss. Since he has a kitchen, I thought that it would be nice for us to have our own coffee for meetings, etc. So, now the problem is solved! Either way, J and I were going to buy another brewer...May as well use the "free" one for the office. Win, win all around!